If your order is not delivered on time, please contact our customer service, and we will handle the contact with the relevant shipping company. Please note that even though the delivery time is generally between 2-8 days, it may be the case that your order is not scanned on the first day. Therefore, we kindly ask you to wait at least five days from the shipping date before contacting us. In the majority of cases, the package will be delivered to your selected collection point by then.